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Return Policy

Returns Policy All returns must be accompanied by a valid Return Authorization Number.  See return instructions below.

Items must be returned in their original undamaged packaging including all cables, CDs, documentation and accessories within 30 days of delivery.   A restocking charge of up to 20% of the purchase price may be applied at our sole discretion considering the nature of the return and condition that the product is received.  Shipping costs are not refundable or will not be credited to purchaser unless otherwise agreed to prior to return approval.

Note: The purchaser is responsible for all costs of return shipping including necessary packaging to prevent damage to the product's outer packaging and inner contents, shipping insurance and receipt/delivery notification.  We will be unable to process returns that are missing original contents, damaged or were not received by our Returns Department.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Shipments made outside of the country excluding Canada and, in some cases, Mexico require prepayment by wire funds transfer prior to shipment. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.